Frequently Asked Questions

Welcome to My French Perfume! We are delighted to welcome you as a new customer. Discover our collection of exceptional fragrances and high-quality products. To place an order, simply browse our online store, select the products you like, and add them to your cart. But that's not all! By creating your account, you can benefit from our loyalty program and exclusive offers reserved for our members. Once you have made your selection, choose your payment method and set your delivery preferences for an optimal shopping experience. If you have any questions or concerns, our team is here to assist you at any time. At My French Perfume, we are committed to offering you an unforgettable shopping experience and the highest quality products. Order now and join the family of My French Perfume enthusiasts!

We are thrilled to welcome you as a new customer! As a token of our appreciation for your loyalty, one loyalty point is credited to your customer account for every dollar spent. Each loyalty point represents $0.01 towards a future order. Additionally, our referral program allows you to receive a $10 voucher, valid on the entire site for a minimum purchase amount of $50, for both you and your referral. Don't hesitate to share this opportunity with your friends and family! The time to act is now: join us without delay.

We would like to inform you that we are available to answer all your questions and requests by email at [email protected]. Feel free to contact us if you have questions about our products, your current order, or if you need assistance. We also invite you to follow us on social media to stay informed in real-time about our news, promotional offers, and new products. You can also interact with us and share your experience by mentioning us on social networks, Instagram, Facebook, and soon YouTube and TikTok.

We are delighted to inform you that we have everything you need to get started in candle making. From tutorial videos to blog articles, we have compiled a range of resources to guide you step-by-step through each stage of creation. We hope these tools will help you embark on your candle-making adventure.

We have all the essential equipment for candle making on our site. Whether you are a beginner or a professional, we have everything you need to create quality candles. In addition to our wide range of molds, waxes, wicks, dyes, and fragrances, we have also designed kits especially for beginners. These kits contain everything you need to start creating your own candles with ease. Our blog article and tutorial video will guide you on exactly what you need to start your candle-making journey. We are confident that our kits, blog articles, and tutorial videos will help you get off to a great start in this field.

We offer numerous blog articles and tutorial videos to assist you in making candles. Whether you are a beginner or experienced, these resources are designed to help you create quality candles. Our blog articles provide tips, advice, and creative ideas to advance your project. Our tutorial videos guide you step-by-step in making quality candles. You will learn how to prepare ingredients, melt wax, add dyes and fragrances, and much more. These videos are designed to support you in all phases of your candle-making project. We hope these resources will be helpful in realizing your projects.

You can follow our restocking and new arrivals live on our social networks! Follow us on Instagram, Facebook, YouTube, and TikTok to be the first to know when new products are available on our site. We are excited to share these thrilling moments with you and hope this will enhance your experience with us. See you soon on our social networks!

We regret to inform you that it is not possible to modify an order once it has been placed, including adding forgotten products. We understand this can be frustrating, but we are subject to logistical constraints and order processing procedures that do not allow us to modify orders once they have been submitted. We appreciate your understanding and apologize for any inconvenience caused.

At My French Perfume, we strive to process your orders quickly and efficiently, which makes it impossible to modify your order once it's placed. However, if you receive products that you do not wish to keep, you can easily return them using our withdrawal form. We are here to help and make your shopping experience as pleasant as possible. For more information, please refer to our general terms and conditions of sale.

We automatically send invoices by email as soon as your order is shipped. You can also download a copy of your invoice at any time from your customer area on our website.

At My French Perfume, we understand that prompt processing and shipping of your orders are crucial. We are committed to processing and shipping your orders as quickly as possible. Orders are processed within 24/48 hours depending on when they are placed. We make every effort to ensure that you can enjoy your purchases as soon as possible.

We understand the importance of tracking your order. That's why we have implemented a simple and easy-to-use parcel tracking system. As soon as your parcel is handed over to the carrier, you will receive a first shipment confirmation email informing you that your order has been shipped. When the order is in transit with the carrier, you will receive a second email containing your parcel's tracking number. This tracking number will allow you to follow your parcel at each step of the delivery, from our warehouse to your delivery address. You can also find all the information related to your delivery in your customer area.

We are pleased to inform you that we deliver worldwide. We are proud to offer our products to customers around the world, and we strive to provide fast and reliable delivery services. Shipping costs for orders are calculated directly by our site. Please note that delivery times may vary depending on the destination country and local delivery conditions.

We offer different delivery methods to meet your needs and so that you can receive your products in the most convenient way for you. We ship our products with trusted carriers such as Fedex, or USPS. We offer free shipping for any order starting from $100.

We are truly sorry to hear that your package was lost or damaged during transport. We do everything we can to ensure the quality of our products and deliveries, but incidents can occur along the way. To resolve this issue, please contact us immediately by sending an email with the following information: order number, photos of the damaged packaging, and details about the missing or damaged items. We commit to doing everything we can to resolve this issue quickly and provide you with a satisfactory solution.

We are delighted that you chose our site for your order. If you live near our premises in Salisbury MD, you can place your order on our site and choose the "Pickup on Site" option when validating your order so that you can collect your order directly from our premises. We look forward to helping you get the products you need for your candle creations.

We are thrilled to introduce our blog article exploring the topic of fragrance density. We hope you will find this article helpful. Feel free to share it with your friends and family who share your passion for candle making.

At My French Perfume, every order is indeed an opportunity to discover new fragrances! We offer the possibility to add free samples to your basket for every $80 spent, up to a total maximum of three samples. This allows you to be seduced by new fragrances and discover new favorites. We are delighted to offer you this opportunity and hope you make the most of it! If you wish to receive more fragrance samples, we can also create special sample orders for you. Please do not hesitate to contact us for more information on this topic.

We have a wide range of fragrances that are perfectly suitable for scenting your cosmetics, solid soaps, or homemade household products. Our fragrances are specially designed for use in these types of products and are guaranteed to be 100% free of CMR (Carcinogens, Mutagens, and Reprotoxins), phthalates, and animal materials. Simply follow the recommended dosages for each type of product and adhere to safety instructions when handling fragrances.

At My French Perfume, we are proud to offer fragrances that are both safe and environmentally friendly. Therefore, we have opted for blends of synthetic and natural raw materials, ensuring that our fragrances are free of CMR (Carcinogens, Mutagens, or Reprotoxics) and allergens. We believe this approach guarantees consistent quality while minimizing risks to our customers. We hope you will enjoy our fragrances and feel safe using them in your daily life.

We recommend storing your fragrance in a cool, dry place, away from direct sunlight. Fragrances can be sensitive to heat and light, which can alter their smell and quality. Additionally, it is important to tightly close the bottle after each use to prevent any evaporation or contamination. Please note that our fragrances have a shelf life of one year when stored in this manner. This way, you can fully enjoy your fragrance throughout this period.

The difference in color of a fragrance can be due to its maceration. Indeed, our fragrances are composed of natural and/or synthetic ingredients that can interact with each other over time, creating color variations. This is perfectly normal and inevitable but does not affect the quality of your fragrance.

We understand that one of the biggest concerns you may have when creating candles is the issue of the fragrance coloring the wax. We have a solution for you! We are pleased to inform you that we have a wide selection of additives available, such as beeswax, stearic acid, or stabilizer, which can be added to your wax to prevent the fragrance from coloring the wax. These additives are also ideal for improving the consistency, texture, and stability of your wax. In addition to these additives, we also have a wide variety of wax dyes available to add a touch of color to your candles. With our range of colors, you can add a touch of originality to your creation while avoiding fragrance coloring issues. At My French Perfume, we are committed to providing our customers with the best products and solutions for their candle projects. We are confident that these additives and wax dyes will meet your needs and help you create superior quality candles.

We have made available a dedicated blog article to help you dose your fragrances. We invite you to watch our tutorial video. We are delighted to be able to accompany you throughout your candle-making experience.

The flash point is the temperature at which a liquid releases enough vapors to form a flame when exposed to a heat or ignition source. For candles, the flash point is important as it determines the temperature at which the wax should be heated before the fragrance is added. We provide detailed information on each product page of our fragrances, including the flash point, to help you use our products safely and with the best performance. In general, it is recommended not to pour a fragrance higher than its flash point, so as not to burn off its top notes. You will find this information in the "Information" section on each product page of our fragrances. We are here to help you create quality scented candles and strive to ensure our information is clear and easily accessible.

Absolutely, at My French Perfume, we are always in search of new fragrances to satisfy our customers' tastes. We are continually exploring new ideas and ingredients to create innovative and unique scents. We are pleased to announce that several new fragrances are currently in development and will be available soon on our site. Be among the first to discover these new scents by subscribing to our newsletter and following us on social media, Instagram, Facebook, YouTube, or TikTok.

The difference between container candle wax and molded candle wax lies in their specific properties. Container candle wax is designed to adhere well to the container, ensuring better candle stability. On the other hand, molded candle wax is formulated to facilitate easy removal from the mold and to prevent any damage to the candle once removed. Each type of wax has its advantages depending on the intended use. At My French Perfume, we offer a selection of waxes for both container and molded candles, each with its own characteristics to meet the needs of our clients. Feel free to explore our range of products to find the wax that best suits your candle projects.

We have a wide range of waxes for candles and melts, each with its own specifics in terms of quality, performance, and appearance. Our selection includes Soy Wax, Beeswax, Rapeseed Wax, Coconut Wax, Olive Wax, Sunflower Wax, and many other blends. To help you choose the most suitable wax for your needs and candle style, you can consult our dedicated article on our blog and our tutorial video.

Storing your wax properly is important to ensure its quality and lifespan. At My French Perfume, our waxes have a shelf life of one year, provided they are stored away from light, heat, and especially humidity. We recommend storing your wax in a cool and dry place, away from direct sunlight. If your wax is exposed to high temperatures or humidity, it may lose its quality and performance.

The melting point is a key piece of information for our customers working with waxes. That's why we provide detailed information on each wax product page, including the melting point, which is the temperature at which the substance transitions from solid to liquid state. This information is easily accessible in the "Information" section on each wax product page. We believe our customers deserve to be fully informed about our products, and we want to help them choose the waxes that best suit their projects.

Cracks in your candles can be disappointing and spoil the final appearance. At My French Perfume, we are here to help you avoid cracks and create beautiful, flawless candles. We have created a comprehensive tutorial with additional tips, including how to fix tunneling that may occur during the use of your candles.

Choosing the right wick for your candle is crucial to ensure optimal burning and a quality user experience. Several factors should be considered when selecting the ideal wick: Size: It's crucial to choose a wick that's appropriate for the size of your candle. A wick that's too small won't burn enough of the wax's surface, while a wick that's too large will burn the wax too quickly and may result in an unstable flame. Shape of Your Candle: Cylindrical, square, or conical candles require different types of wicks. For example, cylindrical candles need larger wicks for even burning, while cone-shaped candles require smaller wicks for a stable flame. Composition of Your Wax: Some waxes require thicker wicks than others. Additives and Fragrances: Adding additives or fragrances to your wax can influence the burn of your candle and thus affect the choice of your wick. We recommend testing different sizes and types of wicks to find the one that best suits your wax and candle. To assist you in this process, we offer a wide range of high-quality wicks, designed to meet all your candle-making needs and requirements.

If you're looking to add color to your candles, it's important to correctly measure your dyes to achieve the desired shade. At My French Perfume, we recommend using our grain dyes, measured at 0.1% to 0.2% of the total weight of your wax mixture. This means that a 10g packet of our grain dye can color about 5 kg to 10 kg of wax, depending on the desired color intensity. For those who prefer to use liquid dyes, we also have a range available. To correctly measure these products, simply refer to the photo of each product on our site, which indicates the necessary dosage percentage. Keep in mind that this may vary depending on the required color intensity.

Most of our fragrances are compatible with massage wax, but always refer to IFRA certificates for correct dosing.

We are committed to providing regulatory compliance information, including Safety Data Sheets (SDS), IFRA, or CMR certificates. These documents are available online on each product page under "Technical Sheets."

We offer several payment options for a secure and easy transaction. Choose to pay with credit card, PayPal, or Stripe. We're committed to providing quality customer service and tailored payment solutions.

Join our referral program to enjoy a $10 voucher, applicable site-wide with a minimum purchase of $50, for both you and your referee. Simply share your personalized referral link with friends or family. When your referee makes their first purchase of at least $50, you both receive a $10 voucher. Refer up to 5 people. Access your referral link in your customer account under "Referral."

We're excited about your interest in our professional products and services. A dedicated program for professionals is in development, offering exclusive benefits like preferential rates and tailored customer service. Subscribe to our newsletter to stay updated on the program's launch and offerings. Thank you for your trust as we prepare solutions suited to your professional needs.

Our loyalty program rewards faithful customers. For every dollar spent, earn a loyalty point ($0.01) on your account. These points can be applied to future orders. All customers are automatically enrolled, and points are credited with each purchase. To use your points, log into your account and select the option during the payment process to see the applied discount in real time. Enjoy exclusive benefits as a valued customer.

Absolutely, we're here to assist with your creative projects. Email us at [email protected] detailing your challenges, and our expert team will provide practical advice. Your satisfaction is our top priority, and we're committed to helping you create exceptional candles. Don't hesitate to reach out for any additional questions or assistance.

Stay updated on our offers and promotions by following our social media pages on Instagram and Facebook. We regularly post about new products, ongoing promotions, and candle-making tips. By following us, you'll never miss our latest deals and be among the first to know about new arrivals. We appreciate your interest and look forward to welcoming you as a loyal customer.