MY CART

Save Changes

Total Tax Included

Total

Access My Cart
logo

Continue Shopping

Voir ma wishlist
croix-gris | My French Perfume

General Terms and Conditions

1. Company Information

The website myfrenchperfume.com is an online service provided by French Perfume Inc., with its main office located at 201 Marvel road – 21801 Salisbury, MD. My French Perfume can be contacted by email at: [email protected].

2. Generalities

The “Customer” acknowledges having read the General Terms and Conditions of Sale stated below and accepts them unreservedly by validating their order. The terms “Site,” “Customer,” and “Product(s)” are defined as follows:

– The “Site” refers to myfrenchperfume.com, operated by My French Perfume, offering products for candle making, soaps, diffusers, and cosmetics.
– The “Customer” refers to any individual or legal entity purchasing one or more Products on the Site.
– The “Product(s)” refer to the items offered for sale on the Site by My French Perfume for candle making, soaps, and cosmetics, such as fragrance concentrates, waxes, wicks, or any other accessory.

These terms of sale aim to define the contractual relationships between My French Perfume and the Customer, as well as the conditions applicable to any purchase made through the Site. The acquisition of a good or service through this Site implies unconditional acceptance by the Customer of these General Terms and Conditions of Sale. These terms will prevail over all other general or specific conditions not expressly agreed by My French Perfume. My French Perfume reserves the right to modify its General Terms and Conditions of Sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the Customer. By validating the order, the Customer acknowledges having read the General Terms and Conditions of Sale stated below and declares accepting them without reservation.

3. Products and Services Offered

On the Site, you will find a product sheet for each of the Products, summarizing all the essential characteristics. You will have the opportunity to know, before the final validation of your order, all the essential features. Photos of the Products are non-contractual. Prices, descriptions, and colors of the Products presented on the Site are indicative and may change based on supplies, economic conditions, or the market situation. The choice and purchase of Products are the responsibility of the Customer. The inability to use the purchased product for any reason does not engage the responsibility of My French Perfume. The Products offered by the Site comply with current U.S. legislation. Our liability cannot be held in the event of non-compliance with the legislation of the country where the Products are delivered. It is the Customer’s responsibility to check with local authorities the possibilities of importing or using the Products or services they plan to order.

4. Offers and Prices

The prices of our products are indicated in U.S. dollars ($), excluding all applicable U.S. taxes. These prices do not include shipping and insurance costs. My French Perfume reserves the right to unilaterally change its prices at any time, without prior notice, depending on supplies and economic conditions, but the products will be billed based on the rates in effect at the time of your order validation. Products remain the property of My French Perfume until the complete payment of the order. Our offers are valid as long as stocks last.

Sales outside the U.S.:
Any sale destined for a country other than the U.S. places the Customer in the position of an importer. The Customer will ensure the entry of products into the destination territory under their sole responsibility, will carry out all necessary procedures, and will bear all taxes, customs duties, or import duties and, more generally, any amounts payable related thereto. You declare to have acknowledged and accepted these General Terms and Conditions of Sale before placing your order. Therefore, the validation of your order implies acceptance of these General Terms and Conditions of Sale. The data recorded by our Site constitute proof of all transactions made by My French Perfume and the Customer.

5. Order Registration and Availability

Any order placed on the Site implies a payment obligation. Orders are deemed effective upon confirmation of payment for bank transfers, and upon the date of payment validation by banking institutions for payments made via credit cards or PayPal. For security and prevention of bank fraud, the Customer may be requested to provide proof of identity and the veracity of their order. In this case, the validation of the order will only be effective once My French Perfume has approved the supporting documents provided by the Customer. My French Perfume reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
Any order implies acceptance of the prices and descriptions of the Products available for sale. The Customer’s acceptance, equivalent to an electronic signature, is realized by an ongoing acceptance during the order process. This electronic signature has the same legal value between the parties as a handwritten signature. The electronically validated order is considered final and cannot be retracted. My French Perfume will confirm the registration of the order by email.
Our Product offers are valid as long as they are visible on the Site, subject to stock availability, except during promotional operations mentioned on the Site. If a product becomes unavailable after validating the order, My French Perfume will inform the Customer by email or phone. The order will be automatically canceled and no bank debit will be made.

6. Payment

All orders must be paid in U.S. dollars ($) and payment must be made in full and in one installment at the time of the order. My French Perfume reserves the right to request the Customer to justify their identity and place of residence to accept the sale. The Customer’s acceptance of the order implies an irrevocable acceptance of the General Terms and Conditions of Sale which cannot be challenged.
– Payment by Stripe:
Payment can be made by credit card. Our partnership with Stripe guarantees fully secure payment and confidentiality of data. You thus benefit from the SSL secure protocol which ensures the confidentiality and security of data transmitted on the Site.
– Payment by PayPal:
Payment can be made via PayPal. To use this payment method, the Customer must have a PayPal account. In case of payment via PayPal, PayPal’s general terms and conditions of use apply.

7. Payment Default

My French Perfume reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing. My French Perfume reserves the right not to accept an order from a dubious or unidentifiable source.

8. Product Availability

Most of the Products offered on the Site are available in our warehouses. We produce our own fragrance concentrates in our perfumery, which allows us to offer you the best quality/price ratio in the market and to guarantee rapid availability of the Products, even in the event of a stockout. If a product offered on the site is out of stock, we will contact you to inform you and propose a new delivery time or an equivalent replacement product. You will also have the option to cancel your order and request a refund.

9. Delivery Terms

Shipping Costs:
For all shipments within and outside the U.S., shipping and handling costs are the responsibility of the customer (unless special conditions are indicated on the site). They are displayed, taking into account the information provided by the customer regarding the delivery location. Shipping costs vary and are calculated automatically based on the weight of your order, the country of delivery, and the type of transport chosen. In the case of bulky parcels, taxed on the weight/volume ratio by our providers, we reserve the right to request a supplement corresponding to the difference in the price indicated during the order.

Shipping and Delivery Times:
Unless expressly agreed, our delivery times are given as an indication only. The buyer cannot use a delay to cancel the sale, refuse the goods, or claim compensation. As an indication, orders received before noon (Monday to Friday) are processed the same day and shipped within 48 hours. Saturdays, Sundays, and public holidays are to be added to the initial delivery time. Order and delivery tracking is available on the Site. In case of a shipping delay of more than 48 hours, an email will be sent to inform you of any potential impact on the delivery date indicated to you. In case of delivery delay, we will propose a new delivery date by email. In accordance with legal provisions, in case of a delivery delay of more than 7 days, you have the option to cancel your order within 60 working days. In this case, if you have received the product after your cancellation, we will proceed with the refund of the product and the shipping costs, upon receipt of the product by us, complete and in its original condition.

Transport:
All our delivered goods always travel at the risk of the buyer, regardless of the conditions of sale and mode of transport. The risks of the merchandise are transferred to the buyer as soon as it leaves our factory. In case of damage or missing items, it is the buyer’s sole responsibility to safeguard their rights vis-à-vis the carrier by formulating their reservations on the carrier’s slip and confirming them by registered letter with acknowledgment of receipt to the carrier within a maximum of 48 hours and sent in copy within the same time frame to:
My French Perfume – 201 Marvel Road – 21801 Salisbury, MD
Any damaged parcel must be kept available for the carrier for retrieval and possible reimbursement. In case of parcel loss during transport, investigation times can vary according to carriers and take from one to three weeks. If at the end of the investigation, the carrier declares having delivered the customer, no refund can be claimed by the latter.

10. Warranties

Without prejudice to the measures to be taken vis-à-vis the carrier, it is the buyer’s responsibility to carry out a quality check upon receipt of the goods. Any claim regarding apparent defects or non-conformity of the delivered Products must be made in writing within eight days following the receipt of the Products. The buyer must provide all justification as to the reality of the defects or anomalies observed and must allow our company to observe these defects. If the buyer uses or implements the incriminated product after making a claim, we cannot be held responsible for damages resulting from this use.
No claim will be admissible if our Products are not used according to the usual uses for this type of product, within the usage deadlines set by our company, and in accordance with the regulations and legislation in force.
If the buyer sends us their complaint within the aforementioned period, we undertake to replace or refund, at our discretion, any merchandise that we have recognized as non-conforming or affected by a hidden defect, excluding any compensation or damages of any kind whatsoever. In case of non-collection of the order at a collection point within the deadlines set by the carriers and re-routing of it to My French Perfume, we will establish a credit note or a refund corresponding to the amount of the order, after deduction of the actual transport costs (round trip), increased by a flat rate of $10.00 for file and order preparation fees.

11. Cancellation / Return Procedures

In accordance with current legislation by Article L121-21 of the Consumer Code and in the context of distance selling, the Customer has a withdrawal period of 14 clear days from the date of receipt of their order. In this case, the Customer will be refunded against the return of the delivered products (excluding return costs), or the product will be exchanged. When the 14-day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.
Any return must be reported in advance by email to My French Perfume’s Customer Service. Products must be returned in their original packaging and in perfect new condition with packaging, without scratches or signs of wear. Returns are to be made in their original and complete packaging, accompanied by a copy of the purchase invoice and the Right of Withdrawal Form. Any package sent to My French Perfume must be in a postal format with tracking (e.g., Tracked Parcel, Registered Parcel, or Chronopost). In case of dispute, My French Perfume will require the Customer to provide proof of deposit at the postal service. Once the package is received, My French Perfume’s Customer Service will judge the perfect condition of the returned merchandise. My French Perfume reserves the right to refuse the package, the refund, or the exchange if the previously mentioned return conditions are not met. In case My French Perfume carries out a product refund, it will be made at the discretion of My French Perfume by credit to your bank account or by bank check addressed to the name of the customer who placed the order and to the billing address within 14 days following the notification of refund.
In accordance with Article L121-21-8, the right of withdrawal cannot be exercised for contracts:

– Of provision of services fully executed before the end of the withdrawal period and whose execution has begun after prior express consent of the consumer and express waiver of their right of withdrawal.
– Of supply of goods made according to the consumer’s specifications or clearly personalized.

The withdrawal form can be downloaded and printed on demand.

12. Invoice and Documents

You can consult and print your invoice by going to “My Account,” “Orders,” then clicking on the reference of your order. Invoices are also sent by email at the time of shipment to the address provided in your order. All regulatory documents are available for direct download on the product sheet of the selected product when necessary.

13. Loyalty Program

When opening their account, the Customer benefits from the Site’s loyalty program. The program allows accumulating loyalty points with each confirmed order. For each dollar spent, one loyalty point is credited to the customer’s account. Each point corresponds to $0.01. The points thus accumulated can be converted into a discount code, applicable from the next order, non-refundable, non-cumulative, and usable in one go. A minimum purchase of $60 (excluding shipping costs) is required to use your discount voucher. Promotional products do not qualify for the loyalty program.

14. Gifts

When placing their order, the Customer has the option to choose free samples and measuring pipettes. The samples are intended to discover new scents from the catalog and are not intended for the making of candles. Therefore, only one representative sample per fragrance will be sent, even in case of multiple requests. Pipettes are offered upon request. As these are free products, no refund or compensation of any kind can be claimed in case of omission or breakage during transport. My French Perfume reserves the right not to include the requested pipettes and/or samples in the order in case of suspected abusive use of the service.

15. Liability

In the process of online sales, My French Perfume commits to providing the necessary means to ensure the security of its website and guarantee the confidentiality of data transmitted. However, My French Perfume cannot be held responsible for direct or indirect damages caused to the user by the use of the Internet, such as data loss, intrusion, virus, service breakdown, or any other unintentional problems.

16. Intellectual Property

All elements present on My French Perfume’s website, including, but not limited to, software, visuals, texts, and sounds, are the exclusive intellectual property of My French Perfume. It is strictly forbidden to reproduce, exploit, redistribute, or use, in whole or in part, these elements without the prior written authorization of My French Perfume. Therefore, the resale of products under the My French Perfume brand without express authorization is also prohibited. In case of detection of unauthorized resale of our products, My French Perfume reserves the right to delete the offender’s account, as well as all benefits and privileges associated with that account, without notice or compensation.

17. Customer File and Personal Data

In accordance with the Data Protection Act No. 78-17 of January 6, 1978, you have the right to access, rectify, oppose, and delete personal data concerning you. The information collected about you is intended for internal use only and will under no circumstances be transmitted to third parties without your prior consent. Any registration on the Site automatically subscribes you to the My French Perfume Newsletter. Customers have the right to unsubscribe from the Newsletter at any time, via the unsubscribe link present in each of our newsletters or by email.

18. Applicable Law

The contractual information is presented in English, and the products offered for sale comply with U.S. regulations. If applicable, it is the responsibility of the Customer outside the U.S. to check with local authorities the possibilities of using the product they plan to order. The liability of My French Perfume cannot be engaged in case of non-compliance with the regulations of a foreign country.
These General Terms and Conditions of Sale are subject to U.S. law. Any dispute related to the formation, execution, or breach of the contract concluded between My French Perfume and the Customer, even in the case of multiple defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of U.S. courts.

{"sous_total":"$0","total":"$0.00","total2":"$0","total_sans_shipping":"$0.00","tax_amount":"$0.00","products":[],"cart_item_count":0}